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No Remote or Unauthorized Control Policy

Effective Date: 07/12/2025
Company: UQuick Technologies India Limited
Products Covered: RestoreX360 Lite, RestoreX360 Professional, RestoreX360 Premium, RestoreX360 Server & all future variants

This Policy is issued in alignment with and shall be read together with the Company’s:

  • End User License Agreement (EULA)

  • Privacy & Data Protection Policy

  • Refund Policy

  • Warranty Policy

  • Technical Support Policy

This Policy is framed in compliance with:

  • The Digital Personal Data Protection Act, 2023 (DPDP Act)

  • The Information Technology Act, 2000

  • The SPDI Rules, 2011

  • The Consumer Protection Act, 2019

In the event of any conflict, statutory Indian laws shall always prevail.

1. Absolute Prohibition on Unauthorized Remote Control

The Company hereby gives a binding legal assurance that:

  • We DO NOT remotely access, control, monitor, or manipulate any customer’s computer, device, or server without the customer’s free, specific, informed, unambiguous, and verifiable consent, or unless otherwise required under applicable Indian law.

  • No hidden, secret, background, or silent remote-access mechanisms exist in RestoreX360.

  • No employee, partner, dealer, distributor, or third party is authorized to access any customer system without lawful permission.

2. Customer-Controlled Access Only

Any form of access, if ever required for technical support:

  • Is strictly initiated by the customer

  • Is time-bound and task-specific

  • Is fully visible to the customer

  • Can be revoked instantly by the customer

  • Is executed only after express written, digital, electronic-recorded, or on-screen consent

  • Such consent records may be retained as legally valid and admissible electronic evidence in accordance with the Information Technology Act, 2000, the Indian Evidence Act, 1872, and applicable Rules made thereunder.
  • RestoreX360 never operates hidden background commands on any customer device.

3. No Spyware, Backdoors, or Hidden Monitoring

RestoreX360 DOES NOT contain:

  • Spyware

  • Backdoors

  • Hidden monitoring tools

  • Unauthorized keyloggers

  • Silent data exfiltration systems

  • Undisclosed remote shells or ports

All software functions are transparent, documented, and user-controlled.

4. Legal Exception

Nothing in this Policy shall restrict the Company from providing access only if lawfully required under:

  • A valid court order

  • A direction issued under the Information Technology Act, 2000

  • A lawful request issued under the Information Technology Act, 2000, by CERT-In, law-enforcement agencies, or any other statutory authority having jurisdiction.

Even in such cases, access shall be limited strictly to the legal scope required.

5. Security & Compliance Safeguards

The Company maintains:

  • Secure access architecture

  • Zero-trust internal access controls

  • Encrypted authentication systems

  • Regular security audits

  • Employee confidentiality obligations

Unauthorized access by any employee or partner shall result in strict disciplinary and legal action.

Including action as per the Information Technology Act, 2000, and the Bharatiya Nyaya Sanhita, 2023, where applicable.

Any false or malicious complaints shall be handled strictly in accordance with applicable Indian law after due verification.

All remote access sessions, where lawfully permitted, shall be logged for security auditing and legal verification purposes.

6. Data Principal & Data Fiduciary Declaration (DPDP Act)

For the purposes of the Digital Personal Data Protection Act, 2023:

  • The User is the “Data Principal”

  • The Company is the “Data Fiduciary”

7. Breach Notification Obligation

In the unlikely event of a security breach involving unauthorized access:

The Company shall notify affected users and the Data Protection Board of India within the time period prescribed under the DPDP Act, 2023 and within six (6) hours or such other time period as may be prescribed by CERT-In from time to time.

8. Global Applicability

This Policy applies:

  • Across all global offices & employees

  • Across all future software updates

  • Across all installers, OEM versions, and cloud variants

  • Subject to applicable local laws in such jurisdictions

9. Grievance Redressal Mechanism

Designation: Data Protection & Compliance Officer
Company: UQuick Technologies India Limited
Email: compliance@restorex360.com

All grievances shall be resolved within statutory timelines.

If the user is not satisfied, they may escalate the grievance to the
Data Protection Board of India under the DPDP Act, 2023.

10. DPDP Scope Clarity

Where overseas users are involved, data relating to Indian users shall continue to be governed by the DPDP Act, 2023.

11. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Subject to the Consumer Protection Act, 2019, courts at
Rajkot, Gujarat, India shall have jurisdiction.

No Waiver of Consumer Rights

Nothing in this Policy shall be construed as a waiver of any statutory consumer rights under the Consumer Protection Act, 2019.